Blank Pages

Blank pages are – ironically – pretty conflicting.

On one hand, when you sit down to begin a project, you feel the excitement of starting something new and are buzzing from the endless possibilities of how it will turn out. On the other hand, you can’t pin down exactly how you will get to the end result you desire, or even what exactly that end result will be. It is the action you take in this very first moment that largely determines how a project will go, and that can be daunting.

The first thing I do when beginning any project is research. That way, when I get to my blank piece of paper, I already have thoughts floating around in my head about what other people have done in the past, what solutions I like, don’t like, and so on. This is similar to how Twyla Tharp fills up her boxes before beginning work on a dance. Some of this research is specific to the problem I’m solving or question I’m answering, but some of it is my every day consumption of pop culture, blogs, pictures, music, video, etc. Some of my favorites include Seth Godin’s website and an RSS feed I set up curating content from over 30 blogs. I also do things to keep my creative muscle sharp, like participating in the CreativeSprint challenge.

Next, and this is specifically for when I’m working on a written project, it is all about getting words on paper. After thinking for a few minutes and staring down the blank page, I just let whatever comes to mind first flow. I write and write until I don’t have any more words to spit out. Then, I go back through and read what I’ve come up with. I delete the parts that don’t quite work, and embellish the ones that do. I find that looking at whatever content I have helps me to define and solidify my opinions and ideas.

After going through the words a few times, I’ll return to the research to make sure there aren’t any ideas that I wanted to incorporate but left out. I’ll listen to some music to get my brain flowing again (this article says that music can inspire you, put you in a good mood, and increase your focus!) , and maybe have a snack. Then, the only thing left to do is edit and edit until I’m happy with the finished product.

While this creative process is specificially for writing words, the same applies to when I am writing music. The major key here is having something to work with. Getting a few lines of lyrics on paper (or chords on sheet music) is the first step for me. From there I can refine my work to satisfaction. What is your creative process?

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The Buying Experience: Make-Up

The make-up buying experience is way more involved for someone like me who cares deeply about the products I use on and around my face. As a student of advertising, I often forget to study the consumer I know best: myself.

When I enter a store to buy make-up, I’ve already done my research online. Beauty bloggers and YouTube make-up artists are some of the reliable sources I’ll consult. I know which bloggers have similar skin tones or complexions to me, and whose reviews I trust the most based on past purchases. I also know to take product reviews and beauty hauls with a grain of salt, as many influential people are sent products to try. But, I’ve found bloggers who I know I can trust to give an honest review, even if they received the product for free.

Bloggers give many details in their reviews about packaging, price, availability, and ingredients. When I get to an aisle, I’ll already know what I’m looking for and where I should be able to find it. While online reviews are helpful, there is nothing like actually holding the product and taking a look at it first hand. This is when I’ll determine if the colors are true to my expectations, and if the price is right.

Once I have the product at home, I’ll test it out. This is the ultimate factor deciding my satisfaction with a product. In the end, the process of selecting and buying something is fun, but ultimately worthless if I don’t end up liking the product.

The bottom line here is this: the decision of which make-up product to buy is pretty much set before I ever step into a store. Therefore, marketing strategies for make-up products could be more successful by focusing on the customer journey leading to the point-of-purchase. The product needs to be available and easy to locate on shelves, but more importantly, the product needs to be on consumers’ minds before they leave their homes.

Want a real-world example? Ipsy founder Michelle Phan (who got her start by being a very successful beauty blogger) said her brand is investing heavily into expanding its 10,000-person network of amateur beauty vloggers because she has seen firsthand the power of online testimonials. “”[The vloggers] just have to make a few videos a month that are Ipsy related; the rest is up to them,” Phan says.” Her plan reflects the shift from in-store beauty consultants to online pre-purchase persuasion.

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Briefly

The documentary “Briefly,” created from interviews with six really great advertising professionals, explores the relationship between creative briefs and the end products they birth. There are many great take-aways and quotes from this documentary that I agree with, and that explain some of the thinking that has guided to where I am today and where I want to be in my career.

“This is about creating emotional work so you can still create beauty in this world.”

Many people ask me what I like about advertising. This quote sums it up perfectly. I believe that everyone has strengths and talents that they bring to the world in order to make it a more beautiful place. While I am not a painter or a sculptor, I hope to bring beauty through my work in advertising. Part of why research is so important in advertising is that it allows us to uncover human truths that explain why we feel the way we do. As an AdWeek article said, “All humans seek to find significance and meaning in what we see, and there is absolutely a universality to how we react to common situations like a loss of someone, a drive to do better, a desire to gain more.” Celebrating raw human qualities in an advertising campaign unites us as humans.

“I don’t believe in briefs, I believe in relationships.”

I think this really illustrates the difference between real world work and the work we have done in classrooms. We complete assignments based on briefs that we are given by professors, or even by clients, but we don’t get the experience of getting to know the people on the other side of the brief. That is what this quote really gets at, and its what I’ll finally get to experience when I begin my career in an agency. Knowing the people you are working with and getting a glimpse into their world powers you to create the best work you can. When you see their motivations as your motivations, you become partners.

And finally, a few other take-aways:

  • A brief is inspirational: it should give the creative team exactly what it needs to run wild (in the right direction, of course).
  • A brief is short: say what you need and be done. Like Doug Kleeman said in a guest lecture, you should answer the essential questions and leave out the rest.
  • You come out in every project you do. Yes, you start with a brief, but you bring something original to that, and that’s what makes each advertising agency unique.

Rethinking the Way We Ask

A blog by the Wall Street Journal said that “Studies show we tend to hit our questioning peak around age 4 or 5, and then ask fewer questions as we get older.” Why is that? Maybe we think that by asking questions, we are demonstrating a lack of knowledge. Or maybe, we just don’t spend the adequate time coming up with thoughtful questions.

When doing research in advertising, you ask questions that will unearth the data and insights you need to build a campaign. Whether conducting a focus group, survey, or interview, you want to make the most of your time with the participant by asking questions that get deep into the heart of the matter at hand.

Here’s an exercise. I’ll take the following questions and turn them into two better questions that I can ask instead.

Have you ever sent a text message while driving?

  • What do you do when you receive a text message or phone call while driving?
  • When you are driving, what things distract you?

Would you say that you travel abroad frequently?

  • How often do you travel abroad?
  • How would you describe your travel habits?

Do you post a lot of pictures on Instagram?

  • How do you use Instagram?
  • How would you describe your posting habits on Instagram?

Do you prefer to shop at big boxes or locally owned stores?

  • What kinds of stores do you prefer to shop at?
  • What do you consider when selecting a store to shop at?

How often do you eat sweets?

  • What are your habits when it comes to eating sweets?
  • How would you describe your diet?

Do you tend to buy things that are on sale?

  • How does a sale influence your purchasing decisions?
  • What effect does the price of an item have your decision to purchase it?

Do you like to eat wheat bread?

  • What kind of bread do you like to eat?
  • When buying groceries for the week, what would be in your cart?

Now, by looking at this exercise and the new questions I came up with, you can see that open ended questions are much more interesting and have the potential to lead to much broader conversations. I want to caution that to get at a very specific answer, you may need to follow up with probing questions. But, from the discussions that follow these questions, you might also discover a new topic that you want to explore more than the topic you had originally chosen.

I learned a very important lesson about question-asking in an interview roleplay setting where I was challenged to conduct an employee’s review. I thought I was being thoughtful and productive by doing my homework and coming up with questions that got at the root of the problem in the situation. However, I realized that by asking yes or no questions, I was dominating the conversation and leading the other person to give the answers I thought I was looking for. It was very frustrating for the other person because they felt like they were unable to speak for themselves and tell me what they really wanted me to hear.

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By asking open ended questions, you can really listen and understand the truth of what the person is saying. In the end, open ended questions will give you better answers that lead to better insights.

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